Terms of service

Who we are

These terms apply between you and Desinable. To be completed: legal name, legal form, registered address and registration number of the business, per country where it sells

What we sell

• Projects. Four packages: Landing page, Business website and Online store, each at a "from" price, and Custom build, quoted per project. What each package includes is listed with our prices.
• Monthly maintenance plans. Essential, Care (up to 1 hour of changes a month) and Priority (up to 3 hours of changes a month), as listed with our prices.
• Prices. Each regional site shows its prices in its own currency. A "from" price is where a package starts: the price of a project is the one in the quote you accept. To be completed: whether prices include taxes, and which taxes apply in each country

Quotes and orders

To be completed: how a project is quoted, how long a quote is valid, and how you accept it (signature, email, deposit)

Payment

To be completed: deposit, payment schedule, accepted payment methods, currency, and what happens when a payment is late

How a project runs

• To be completed: what you provide (content, images, access, feedback) and by when
• To be completed: timeline, rounds of changes included in the price, and how extra work is quoted
• To be completed: how the finished work is delivered and accepted

Maintenance plans

• Hours. Time spent on changes is logged by our team and shown in your client area, per calendar month. To be completed: what happens to hours not used in a month, and to work beyond the included hours
• To be completed: billing period, minimum term, how to cancel, and notice
• To be completed: what "Regular backups" and "Priority handling" commit to, if anything

Support and your client area

Support requests are handled in your client area, where our replies are kept. To be completed: response times, if the business commits to any

Ownership

To be verified: who owns the design, the code and the content once the project is paid, what we may reuse, and whether we may show the work in our portfolio

Hosting, domains and third-party services

To be completed: whether hosting, domain names, email, paid plugins or other services are included, who holds the accounts, and who pays for them

Warranty and liability

To be verified: any warranty on the delivered work, its duration, and the limits of our liability, under the law that applies

Ending the contract

To be verified: how either side can end a project or a plan, and what is owed then

Your rights as a consumer

To be verified: the rights a consumer has in each country where we sell (for example a right of withdrawal), and how they apply to these services

Applicable law and disputes

To be verified: the law that applies and how disputes are settled, per country

Changes to these terms

To be completed: how you are told about changes, and which version applies to a project already under way